Services
Provision of market development services focused on identifying, qualifying, and transferring commercial opportunities.
Scope
- Outbound and inbound market outreach via approved communication channels
- Initial qualification of prospects based on agreed criteria
- Appointment setting or structured lead handoff to the Client
- Maintenance of lead status documentation and summaries
Deliverables
- Qualified lead lists
- Appointment confirmations
- Lead handoff reports
Exclusions
- No authority to negotiate or conclude contracts
- No pricing decisions
- No representation as Client employee or agent
Business-to-business communication support related to ongoing client relationships.
Scope
- Handling client inquiries and requests
- Intake and documentation of service issues or feedback
- Coordination and escalation of matters to Client's designated representatives
- Communication follow-ups based on Client instructions
Deliverables
- Communication logs
- Issue intake summaries
- Escalation reports
Exclusions
- No operational decision-making
- No service execution
- No authority to bind the Client
Support services related to commercial communication and presentation of Client offerings.
Scope
- Preparation and delivery of sales or informational presentations
- Explanation of Client services and processes based on provided materials
- Coordination of communication between Client and external stakeholders
- Support of promotional or informational initiatives
Deliverables
- Presentation materials
- Meeting summaries
- Stakeholder communication reports
Exclusions
- No final sales authority
- No contract execution
- No independent pricing or discount approval