Terms of Service
Last updated: April 2026
These terms apply to all B2B service engagements between Sergas and its clients. They define the rights, obligations, and procedures that govern every project from kickoff to completion. Individual engagement agreements may supplement but not contradict these terms. If you have questions before signing, contact us through the form on our Contact page.
1. General Provisions
These Terms of Service govern the provision of B2B services by Sergas. By engaging our services you agree to these terms. All services are provided independently, on a results basis. The Contractor determines methods, tools, and work organisation.
2. Service Delivery
Services are delivered remotely unless otherwise agreed. The scope, timeline, and deliverables are defined individually for each engagement. Sergas reserves the right to subcontract portions of the work where appropriate, while remaining responsible for the final deliverables.
3. Service Acceptance
Services are subject to acceptance under a formal Service Acceptance Protocol. The Client has 5 business days to review deliverables and submit objections. Absence of objections within this period constitutes acceptance.
4. Limitation of Liability
Sergas liability is limited to the value of the specific engagement. Sergas is not liable for indirect, consequential, or incidental damages. Force majeure events release both parties from obligations for the duration of the event.
5. Governing Law
These terms are governed by Polish law. Any disputes shall be resolved by the competent court for the Contractor's registered office.
6. Fees, invoicing, and payment
Unless a separate agreement states otherwise, fees are invoiced in accordance with milestones or monthly cycles agreed in writing before work begins. Payment terms are specified on each invoice; statutory interest may apply on overdue amounts. All prices are net of applicable taxes unless stated otherwise. Electronic invoices sent to the Client's designated email address are deemed delivered.
7. Termination and notices
Either party may terminate an engagement for material breach if the other party fails to cure within 14 days of written notice. The Client may stop new work with reasonable notice where no fixed term applies, subject to fees for work already performed. Notices for legal matters should be sent to the postal and email addresses published on our Contact page; email alone is sufficient for operational correspondence unless applicable law requires otherwise.
8. Confidentiality
Both parties agree to treat all non-public information exchanged during the engagement as confidential. This includes prospect lists, outreach messaging, pricing, internal processes, and any client data shared for the purpose of service delivery. Confidential information may not be disclosed to third parties without prior written consent, except where required by law. This obligation survives termination of the engagement for a period of two years.